Find help with your GG Digital website plan or request that its automatic renewal stops.
You can request cancellation by emailing [email protected]. No reason is required. The suggested subject is Cancelation; we also accept clear requests with another subject.
Email a cancellation requestThis opens an email draft. Send it to submit your request. Opening this page or the draft does not itself cancel your subscription. If you do not use an email app, send your request to the address above from your usual email service.
If you have more than one website subscription, identify which one you want to cancel. A plan name or subscription reference helps us locate it.
We process a valid cancellation without unjustified delay and confirm the service end date and the future charges that will stop. Receipt of your request is not postponed until we send that confirmation or resume support hours.
Your service continues through the period already paid unless you ask for immediate closure or another valid contractual reason applies. Canceling renewal does not by itself refund a period already paid. Incorrect or unauthorized charges, nonperformance and other protected rights remain subject to the complete service terms and refund policy.
You may also use the cancellation options available in the payment provider account used for your subscription.
Upgrades and downgrades are currently unavailable. Your chosen package remains in effect while your service continues. You can still cancel its renewal. Any future plan change will require your request or express acceptance of the new terms.
If you need to preserve information or arrange a domain transfer, contact us before the service end date. Website and email services supplied exclusively by GG Digital stop at termination. We help with available handover options in good faith and provide the data and codes owed under your agreement or applicable law; we do not offer storage or recovery of your operational data after closure.
Email [email protected] with the issue and an order or invoice reference if available. Do not send passwords or full payment card details. Support hours are Monday through Friday, 10 a.m. to 5 p.m. US Eastern Time, including seasonal time changes.